Hello all! I don't usually gripe, but THIS has to be done to warn all of you out there. I purchased a Cortland Endurance/Procast noodle rod from FISHUSA in the fall. FISHUSA is a great company and they have their hands tied behind their backs about Cortland. Anyway, the rod broke last week at the tip on a fish. I called Cortland and spoke to "Lisa" who would rather correspond via email instead of on the phone. Suspicious! I complied and sent her the information on the rod (it does, in fact, have a lifetime warranty) and expected to get an email back telling me that my rod tip would be sent out. Instead I was told that she would need $50. Yes! $50 on a $70 rod just for the tip. I couldn't believe it so, I did....I actually called her back. She transferred me to "Chris" who told me that it's actually $20 instead of $50. Now, I'm just flabbergasted that they can't even agree on a rip off. "Chris" went on and on about how OTHER companies charge for replacements all the while avoiding the real question; "What does a lifetime warranty mean?". In the end, they are NOT honoring the lifetime warranty. Please be aware of how shady Cortland has become. Captain Larry
Cortland customer service
in General Discussion
Posted
Hello all! I don't usually gripe, but THIS has to be done to warn all of you out there. I purchased a Cortland Endurance/Procast noodle rod from FISHUSA in the fall. FISHUSA is a great company and they have their hands tied behind their backs about Cortland. Anyway, the rod broke last week at the tip on a fish. I called Cortland and spoke to "Lisa" who would rather correspond via email instead of on the phone. Suspicious! I complied and sent her the information on the rod (it does, in fact, have a lifetime warranty) and expected to get an email back telling me that my rod tip would be sent out. Instead I was told that she would need $50. Yes! $50 on a $70 rod just for the tip. I couldn't believe it so, I did....I actually called her back. She transferred me to "Chris" who told me that it's actually $20 instead of $50. Now, I'm just flabbergasted that they can't even agree on a rip off. "Chris" went on and on about how OTHER companies charge for replacements all the while avoiding the real question; "What does a lifetime warranty mean?". In the end, they are NOT honoring the lifetime warranty. Please be aware of how shady Cortland has become. Captain Larry